At Physio Painter, customer satisfaction is important to us. We strive to provide high-quality educational products and resources. Please read our Return & Refund Policy carefully before making a purchase.

1. General Policy

We accept return or refund requests based on the type of product purchased and the conditions mentioned below.

2. Physical Products

We may accept returns or replacements for physical items such as flashcards or printed materials if:

• The product arrives damaged
• The wrong item was delivered
• The item has manufacturing defects
• The package is lost in transit (where confirmed)

Return Conditions:

• Request must be made within 7 days of delivery
• Product must be unused and in original condition
• Original packaging should be retained where possible
• Proof of purchase and photos may be required

Non-Returnable Physical Items:

• Used or damaged products caused after delivery
• Products returned without prior approval
• Clearance or final sale items (if specified)

3. Digital Products

Due to the nature of downloadable or instantly accessible digital products:

• Digital items are generally non-refundable once purchased, delivered, or downloaded
• Refunds may be considered only if:
  • Duplicate payment occurred
  • File is corrupted and cannot be replaced
  • Purchase was made in error and download was not accessed

4. Order Cancellation

Orders may be cancelled before dispatch. Once a physical order has been shipped, cancellation may no longer be possible.

Digital orders cannot usually be cancelled after access has been granted.

5. Refund Processing

If approved:

• Refunds will be issued to the original payment method
• Processing time may vary depending on your bank or payment provider
• Any shipping fees may be non-refundable unless the error was ours

6. Return Shipping

Unless the return is due to our mistake, customers may be responsible for return shipping charges.

7. How to Request a Return or Refund

Please contact us with:

• Full name
• Order number
• Product name
• Reason for request
• Photos (if item is damaged)

Physio Painter
Website: physiopainter.com
Email: support@physiopainter.com

8. Changes to This Policy

We may update this Return & Refund Policy at any time. Updated versions will be posted on this page with a revised effective date.